These Terms are between the legal entity identified on your order form or invoice, operating the InboxMates service (Operated by LITEMOB PTE. LTD.) (“InboxMates,” “we,” “us”), and the person or organization using inboxmates.co, our applications, APIs, shared inbox, CRM, automations, AI, and related services (the “Service”). By creating an account, accepting an order, starting a trial, purchasing, or using the Service, you agree to these Terms. If you act for an organization, you confirm that you can bind it. If you do not agree, do not use the Service.

1. Eligibility and Service

You must be at least 18 and legally able to contract. The Service is intended primarily for business use and provides customer messaging, WhatsApp Business connectivity, contact management, collaboration, templates, automation, analytics, and optional AI assistance. Features, limits, and availability depend on the plan, region, connected provider, and order. We may improve or modify features, provided we do not materially reduce a prepaid core service without notice or a reasonable remedy.

2. Accounts, Administrators, and Security

Provide accurate information and keep credentials, devices, recovery methods, API keys, and channel tokens secure. Workspace owners and administrators may access content, manage members and permissions, connect channels, change billing, export or delete data, and control the workspace. You are responsible for authorized users and activity under your account. Promptly remove former users and report suspected unauthorized access to [email protected]. We may require identity or authority verification.

3. WhatsApp, Meta, and Third-Party Services

InboxMates is an independent service and is not affiliated with or endorsed by WhatsApp LLC or Meta Platforms, Inc. You must lawfully own or be authorized to use every connected business account, number, integration, dataset, and message. You must comply with the then-current Meta/WhatsApp terms, Business Messaging and Commerce Policies, template and conversation-window rules, quality and rate limits, and all third-party terms.

Third parties control their platforms, pricing, approvals, uptime, APIs, and enforcement. They may delay or reject messages, change fees or functionality, or restrict accounts. We do not guarantee third-party availability, message delivery, template approval, or reversal of a platform decision. Third-party fees shown or passed through to you remain your responsibility.

You are the sender and controller of your communications. Before collecting, importing, or messaging a person, you must provide required notices, obtain and document valid consent or another lawful basis, honor channel-specific opt-in rules, identify your business, control message frequency, and provide a clear, effective opt-out. You must promptly maintain suppression lists and honor STOP or equivalent requests. You are responsible for consumer, privacy, telemarketing, anti-spam, advertising, recording, export, sanctions, and industry-specific laws, including where applicable GDPR/UK GDPR, ePrivacy rules, TCPA, CAN-SPAM, and comparable local laws.

You must not buy, scrape, harvest, or use contact lists without lawful permission or send unsolicited or deceptive messages. You are responsible for the accuracy, legality, and recipients of automations and campaigns and for maintaining evidence of consent.

5. Customer Content and Data

You retain ownership of messages, contacts, media, prompts, templates, notes, and other data you or your users submit (“Customer Content”). You grant us and our subprocessors a worldwide, non-exclusive license to host, transmit, reproduce, and otherwise process Customer Content only as needed to provide, secure, support, and improve the Service for you, enforce these Terms, and comply with law. You represent that you have all rights, notices, consents, and lawful bases needed for Customer Content.

Our Privacy Policy explains processing where we are a controller. Where we process personal data for you, the applicable Data Processing Addendum governs and is available at [email protected]. You will not instruct us to process data unlawfully. We do not use private Customer Content to train shared AI models unless you affirmatively enable that use after required notice and choice.

6. Acceptable Use

You may not use the Service to:

violate law, sanctions, export controls, third-party rights, or platform policies;
send spam, phishing, scams, malware, abusive, hateful, sexually exploitative, harassing, discriminatory, infringing, or materially deceptive content;
impersonate others, conceal sender identity, manipulate engagement or quality signals, evade review, rate limits, billing, or security, or use unofficial channel interfaces;
access another account, probe or disrupt systems, reverse engineer except where law permits, resell or sublicense the Service without permission, or build a competing service from non-public elements;
process children’s data, special-category/sensitive data, or regulated data without a lawful basis, required agreements, and safeguards; or
facilitate high-risk decisions or unlawful surveillance.

We may investigate, block content or messages, rate-limit, preserve evidence, or suspend access where reasonably necessary. We may report apparent unlawful conduct where permitted or required.

7. AI and Automation

AI outputs may be inaccurate, biased, incomplete, or similar to other outputs. You must review them before use or sending and are responsible for resulting messages and decisions. Do not treat output as legal, medical, financial, employment, credit, housing, insurance, or security advice, or use it as the sole basis for decisions producing legal or similarly significant effects. Automations must include suitable testing, rate limits, suppression rules, error handling, and human escalation. You must provide any legally required AI notice or choice.

8. Trials, Fees, Taxes, and Renewal

Plan prices, currency, billing period, included usage, seats, overages, Meta/WhatsApp charges, and taxes are stated at checkout or in an order. If you start a trial requiring payment information, you authorize us to charge the displayed amount when the trial ends and on each renewal until cancelled. Subscriptions renew automatically for successive periods unless cancelled before the displayed deadline. We may charge payment methods on file and retry failed payments. You are responsible for taxes other than taxes on our net income and for accurate billing information.

Upgrades may take effect and be prorated immediately; downgrades normally take effect next period. We may change prices prospectively with legally required notice. Cancellation and refunds are governed by our Refund and Cancellation Policy and mandatory law. Non-payment may result in restricted access or suspension.

9. Intellectual Property and Feedback

The Service, software, design, documentation, and trademarks are owned by us or our licensors. Subject to payment and compliance, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service internally during the subscription. No rights are granted by implication. If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without identifying you or disclosing Customer Content.

10. Confidentiality

Each party will protect the other’s non-public information using reasonable care and use it only for the relationship. Confidential information excludes information lawfully public, already known without restriction, independently developed, or lawfully received from another source. A party may disclose information when legally required after giving notice where permitted. These duties continue for three years after disclosure; trade secrets remain protected while legally qualifying as such.

11. Suspension and Termination

You may cancel at any time. We may suspend or terminate access for material breach, non-payment, security or legal risk, abuse, sanctions, or a third-party platform requirement. Where practicable, we will give notice and an opportunity to cure, but may act immediately to prevent harm. On termination, your right to use the Service ends; accrued fees remain due. Export Customer Content before termination. We may delete it according to the Privacy Policy, DPA, backup cycles, and law. Terms that by nature should survive—including payment, IP, confidentiality, disclaimers, liability, indemnity, and disputes—will survive.

12. Warranties and Disclaimers

Each party warrants it has authority to enter these Terms. Except for non-waivable rights, the Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness, title, and non-infringement. We do not warrant uninterrupted or error-free operation, specific results, data preservation outside stated commitments, message delivery, third-party approval, or that a connected account will not be limited. You are responsible for backups and for verifying outputs and configurations.

13. Indemnity

To the extent permitted by law, you will defend and indemnify InboxMates and its affiliates, personnel, and providers from third-party claims, damages, penalties, and reasonable costs arising from your Customer Content, messaging or marketing practices, violation of Sections 3–7, infringement, or unlawful use of the Service. We will give prompt notice and reasonable cooperation, and you may control the defense, provided no settlement admits our fault or imposes non-monetary obligations without consent. This section does not apply to the extent a claim results from our breach or misconduct.

14. Limitation of Liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or loss of profits, revenue, goodwill, or data, even if advised of the possibility. Except for payment obligations, your indemnity, misuse of intellectual property, fraud, willful misconduct, or liability that law does not permit to be limited, each party’s aggregate liability arising from the Service will not exceed the greater of amounts you paid for the Service in the 12 months before the event or US$100. These allocations apply to the maximum extent permitted and do not limit mandatory consumer rights.

15. Governing Law and Disputes

Mandatory consumer law and jurisdiction rights remain unaffected. For business customers, the governing law and exclusive courts stated in the applicable order form control. If no order form specifies them, the laws and courts of the place where the contracting entity identified on the invoice is established apply, without regard to conflict-of-law rules. Before filing a claim, each party will give written notice and attempt in good faith to resolve it for 30 days, unless urgent injunctive relief or law requires otherwise.

16. Changes

We may update these Terms for legal, security, provider, or product changes. We will post the effective date and provide reasonable advance notice of materially adverse changes where required. Changes apply prospectively. If you do not agree, you must stop using and cancel the Service before the change takes effect; continued use afterward constitutes acceptance where law permits.

17. General

Neither party is liable for delay caused by events beyond reasonable control, excluding payment obligations. You may not assign these Terms without our consent; we may assign them in a merger, reorganization, sale, or to an affiliate. The parties are independent contractors. Failure to enforce is not a waiver. Invalid provisions will be narrowed or severed, and the rest remain effective. These Terms, the order, Privacy Policy, Refund and Cancellation Policy, and any DPA are the entire agreement; an order controls over conflicting general terms for that order. Notices may be delivered through the Service, account email, or [email protected].

18. Contact

The contracting entity and address are shown on your order form or invoice. Questions, legal notices, and support requests may be sent to [email protected].

Terms of Service